Returns & Exchanges
At Last Bottle Wines, we strive to ensure every bottle arrives in perfect condition; however, due to the sensitive nature of wine, all sales are final unless the product is corked or damaged during transit. If you encounter an issue with your order, please contact our team within 30 days of delivery to initiate a resolution.
Contact Support
Send an email to our customer service team with your order number and a brief description of the issue regarding your wine.
Provide Documentation
Attach clear photos of the damaged bottle, packaging, or the specific cork defect to help our experts verify the claim.
Secure the Shipment
If a return is authorized, repack the remaining wine in its original specialized shipping container to prevent further breakage.
Receive Credit or Replacement
Once we receive the returned item or verify the damage, we will issue a store credit or ship a replacement bottle if inventory allows.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing